Fratton Autocentre, a reputable automotive service and repair provider, presents the following terms and conditions to outline the rights, responsibilities, and expectations for both our company and valued customers.
Scope of Services
Fratton Autocentre offers a comprehensive range of automotive services, including general maintenance, repair, diagnostics, parts replacement, and MOT testing. The company reserves the right to refuse or limit certain services based on operational considerations, ensuring efficient service delivery.
Pricing and Payments
Our pricing structure, including labor rates, parts costs, and applicable taxes or fees, may be subject to change with notice provided to customers. Estimates will be provided before work commences whenever feasible. Payment is expected upon completion, with various methods accepted.
Warranties and Guarantees
All services and parts provided by Fratton Autocentre are accompanied by warranties, the specifics of which will be communicated at the time of service. Customers are required to adhere to warranty conditions for claims eligibility.
MOT Testing
Fratton Autocentre provides MOT testing services in compliance with relevant regulations. Customers are responsible for ensuring their vehicle’s compliance with MOT requirements and for any necessary repairs to meet those standards.
Customer Responsibilities
Customers are responsible for providing accurate vehicle information, adhering to recommended maintenance schedules, following safety instructions, and ensuring compliance with MOT requirements.
Limitation of Liability
Fratton Autocentre limits liability for indirect, consequential, or incidental damages, with liability capped at the cost of services provided or the vehicle’s value, whichever is lower.
Cancellation and Refund Policy
Customers are requested to provide at least 48 hours’ notice for cancellations. Refunds for timely cancellations will be provided in full, while cancellations within 48 hours will be assessed for refund or credit eligibility.
Governing Law and Dispute Resolution
These terms are governed by UK law, with disputes subject to the jurisdiction of UK courts. While we encourage amicable resolutions, these terms serve as the binding agreement between Fratton Autocentre and our customers.
Severability and Modifications
Should any provision be deemed invalid, the remaining terms remain in effect. Fratton Autocentre reserves the right to modify these terms, with customers notified of changes.